Payments & Warranty Info
Our Return Refund Policy
If you are not satisfied with any of the goods delivered, you may return them to Soul Destiny within 30 days of delivery. We shall refund any unused items that are returned to us in their original saleable condition with the original packaging. For any items that are not returned in their original saleable condition we reserve the right to refund only a percentage of the original purchase price. The delivery charge is non-refundable.
Exchanging faulty, damaged or incorrect goods: If the goods which we deliver are faulty or damaged or not what you had ordered, Soul Destiny will exchange the goods immediately or issue a full credit to you including delivery charges upon receipt of the goods.
To help keep our prices as low as possible we may ask you to send the goods back to us by Recorded Delivery. If the goods are faulty we will refund the return delivery charges which you may incur.
Our Feedback Policy
We aim to answer all your questions and queries within 4 hours, however, if the message is missed or we have not replied that may be due to an error. Please do not hesitate to email again or telephone 01722 580201
Unless otherwise stated all new product have a 1 year return to base warranty. For the first 30 days we will collect the item and replace or refund you at your discretion After the 30 days you will have enter our warranty terms. If there is a problem with the product that is a fault and not user damage we create a return number and ask you to send the item back with this number written clearly on the packaging. Once received we will either repair, replace or refund at Soul Destiny's discretion. Please note this procedure can take upto two weeks. All products will be returned free of charge
For returns please email: firstname.lastname@example.org stating your order number and reason for return. We will then contact you with a return number and return address.